Kind words from a customer.

We love hearing back from satisfied clients after we do our work. We recently received this letter from a client who was in the middle of a real estate transaction. We just wanted to share it with you.

Estey Home Inspections and All American Air Conditioning are the best.

I am in the middle of selling my home. Before I listed the property, I ordered a pre-listing home inspection from Estey Home Inspections to avoid any surprises. Don Estey was prompt and efficient in generating a very thorough report. He identified a couple of minor things that I was able to fix in advance.

I ordered a pre-listing inspection for two reasons. First off, if something major did need to be replaced, I could list any newly replaced items as features, and factor the added value into my list price. The second reason is that where I used to live, buyers would often try to use the property inspection as leverage to renegotiate the purchase price.

One story I heard was about a buyer who demanded a $25,000 price concession due to some cracks in a sidewalk out front. The seller informed the buyer that the city maintained all the sidewalks and would repair the damage at no cost to the buyer, The seller refused the demand, and the buyer backed out when they failed to win the price concession. This sort of scenario was not uncommon back home.

Anyway, we listed the home and quickly received a very clean offer. Of course, the buyer sent their own property inspector out to prepare another report. The buyer’s inspection reported an issue with a temperature measurement that pointed to a possible problem with the A/C system. The seller requested that we hire a licensed AC contractor to inspect the system and make any necessary repairs (up to and including installing a new system, I presume.)

I was comforted by the fact that the Estey Home Inspection report showed this same measurement to be well within the normal operating range. After speaking with Don, I felt very confident the AC unit was fine. After relaying this to the buyer, it was decided that we would have a licensed AC contractor perform the measurement one more time to settle the tie.

I contacted Richard Kletty, the owner of All American Heating and Air Conditioning, and scheduled an appointment ASAP. All American Air Conditioning has maintained the system for us since we bought the home almost five years ago. Richard was kind enough to make time for us the very next day. (Thank you, Richard.) Richard checked over the system, made a new measurement, and pronounced the system to be in fine working order. Issue resolved!

Looking back on the situation, I am very glad that I had Don do the pre-listing inspection. Had I not, I would not have had much reason to doubt the 2nd inspector’s erroneous measurement. I am also fortunate that Richard and the guys at All American AC were able to drop everything and fit me in so quickly to keep our escrow on track.

It is easy to imagine that had it not been for Don Estey, and Richard Kletty, some AC guy from the yellow pages might have capitalized on my situation and yanked out a perfectly good AC unit and sold me a new one in order to complete my transaction.

Thanks, Don, Thanks, Richard.

p.s If you are about to list a property, I highly recommend you have Don Estey perform a pre-listing inspection for you to avoid surprises, and if your AC unit really does need to be replaced, you can’t do better than calling Richard Kletty, at All American AC.

Signed,
Bill Fletcher

All we can say is You are welcome, Bill. Glad we could help.

Review: Elsie Carnevale, Vista Royale, Vero Beach, Fl A/C

Testimonial provided by Elsie Carnevale, Vista Royale, Vero Beach, Florida

All-American Air Conditioning generally leaves a testimonial form for customers after performing a service call or system replacement. We recently received this one from customer Elsie Carnevale…

How many times have you used our services?: Initial service

What is your overall feeling about our company?: Very positive!

Describe in detail a specific experience with us you were happy with: On time, pleasant, neat and informative.

Describe the one or two benefits that you have gotten from us that you value the most: Step by step knowledge of the process. Richard answers my questions and displays reliability.

May we use your comments in our promotional materials: Yes

May we use your name in our promotional materials: Yes

And there you have it folks! All-American Air Conditioning, because your comfort is our business.

Review: Elsie Carnevale, Vista Royale, Vero Beach, Fl

 

Air Conditioning Vero Beach | Vista Royale

Review: Bill and Barbara Luetzow, Vista Royale, Vero Beach, Fl A/C

Testimonial provided by Bill and Barbara Luetzow, Vista Royale, Vero Beach, Florida

All-American Air Conditioning generally leaves a testimonial form for customers after performing a service call or system replacement. We recently received this one from customers Bill and Barbara Luetzow of Vista Royale…

How many times have you used our services?: First time, new install.

What is your overall feeling about our company?: Great! Would recommend them.

Describe in detail a specific experience with us you were happy with: Prompt, arrived on time.  Friendly and courteous.

Describe the one or two benefits that you have gotten from us that you value the most: SNeat. Took off shoes and completed the job in a timely manner.

May we use your comments in our promotional materials: Yes

May we use your name in our promotional materials: Yes

And there you have it folks! All-American Air Conditioning, because your comfort is our business.

Air Conditioning Vero Beach

Review: Bob Janssens, Countryside, Vero Beach

Testimonial provided by Bob Janssens, Countryside, Vero Beach, Fl

All-American Air Conditioning generally leaves a testimonial form for customers after performing a service call or system replacement. We recently received this one from first time customer Bob Janssens of Vero Beach, Florida (retired)…

Describe in detail a specific experience with us you were happy with: Got a fast response to an AC failure with option to repair or replace. Were here next day installing new unit and getting it running.

Describe the one or two benefits that you have gotten from us that you value the most: Richard installed new AC the next day which was faster than they had promised. Follow-up was excellent as they came back to adjust sheet metal shroud after minor water collection issue.

May we use your comments in our promotional materials: Yes

May we use your name in our promotional materials: Yes

Review: Bob Janssens, Countryside, Vero Beach

Air Conditioning Vero Beach & Countryside

Review: Barbara Ernst, John’s Island

Testimonial provided by Barbara Ernst of John’s Island, Florida.

All-American Air Conditioning generally leaves a testimonial form for customers after performing a service call or system replacement. We recently received this one from first time customer Barbara Ernst of  John’s Island, Vero Beach, Florida.

How many times have you used our services?: Twice

What is your overall feeling about our company?: FANTASTIC! Very reliable and efficient.

Describe in detail a specific experience with us you were happy with: After installing our new AC systems we had a tree service in to trim our trees which resulted in oak leaves filling the insides of the units outside. Richard came to my home the day after and cleaned all the leaves from inside the units. He didn’t have to do this but went above and beyond the call of duty.

Describe the one or two benefits that you have gotten from us that you value the most: Richard is very responsive to your phone calls.
May we use your comments in our promotional materials: Yes
May we use your name in our promotional materials: Yes

And there you have it folks! All-American Air Conditioning, because your comfort is our business.

Review:  Barbara Ernst, John’s Island

Air Conditioning Vero Beach & John's Island